IT Company and Call Center Registration in Pakistan

Information Technology and Call Centers are crucial for organizations to ensure smooth operations in departments like HR, finance, manufacturing, and security. Companies require IT software and hardware to meet operational needs. Manufacturing companies rely on IT and software to address errors affecting equipment functionality.

These companies cater to the needs of individuals and businesses, crucial for current and future business needs in Pakistan. Key technologies impacting life in Pakistan include technical support, computer programming, call centers, software development, web development, computer system analysis, IT security, network engineering, content management, transaction processing, process automation, business automation, mobile communication, data mining, and e-commerce.

Pakistan is a leading exporter of IT and call center services, with major cities like Taxila, Karachi, and Islamabad contributing significantly to foreign revenue. The growing demand for these services indicates increasing awareness among companies. Consequently, Pakistan is becoming a prominent exporter in this sector., Company Registration in Pakistan is increasing.

Tax Exemption for IT Companies in Pakistan

Income from IT exports is exempt in Pakistan until June 30, 2025, if revenue is collected in foreign exchange through banking channels. Income from IT services in the domestic market is taxable.

Benefits of IT Company and Call Centers in Pakistan

1. Reduced operating costs
2. Competitive advantage Flexibility to offer support 24×7
3. Multi-channel support on all channels like voice, chat, email, etc
4. Increase sales and avoid lost opportunities
5. Helps gain customer feedback
6. Improve customer experience
7. Enhanced Productivity and Efficiency
8. Increased Communication and Responsibility
9. Cost Reduction and Economic Efficiencies
10. Improved Workplace Efficiency

Company and Call Center Registration in Pakistan

Each person selects the best business structure by considering future needs and expansion. Business structures include Sole Proprietorship, Partnership, Single Member Company (SMC), Limited Liability Partnership (LLP), and Private Limited Company. Consulting professionals before choosing a structure is highly recommended.

‘Sole Proprietorship’ renowned as a sole proprietorship, this is one of the most comfortable business structures in Taxila and across Pakistan. The business and individual are the same, with no distinction in the legal entity.

 For a step-by-step guide to Proprietorship Business Registration, check the guide How to Register Proprietorship Business in Pakistan?

‘Partnership’ A Partnership Firm formed under the Partnership Act 1932 in Taxila involves two or more people joining to start a business and share profits and losses. These are divided based on a written agreement called the Partnership Deed.

If you want to look step by step guide for Partnership Firm Registration Process then check out the Guide How to Register a Partnership Firm in Pakistan?

‘Private Limited Company’ is a legal business entity started by at least 2 directors. It cannot trade shares publicly and is limited to 50 shareholders. The owner's liability is limited, and shares aren't openly saleable on the stock market. The registration authority is the Securities and Exchange Commission of Pakistan and regulates under Companies Act 2017. 

For a step-by-step guide on Private Limited Company Registration, check out the guide How to Register a Private Limited Company in Pakistan?

How to Register an IT Company and Call Center with the Pakistan Software Export Board (PSEB)

The Pakistan Software Export Board (PSEB) supports the growth of Pakistan's IT industry locally and internationally, aiming to make Pakistan the second-largest IT exporter in South Asia.

Company Registration with PSEB is mandatory to receive tax exemption benefits from the Income Tax Department in Pakistan.

Major Functions of Pakistan Software Export Board (PSEB)

1. Prepare strategies for development of IT industry in Pakistan

2. Improvements and changes in Pakistan's public policy affecting the IT industry.

3. Register new IT companies and call centers in Pakistan, and offer them incentives and support.

4. Planning and development of “Software Technology Parks" and IT Parks in all around Pakistan

5. Implementing a marketing plan that helps domestic IT companies connect with foreign IT companies and encourages foreign companies to establish software houses in Pakistan.

IT Company and Call Center Registration with Pakistan Software Export Board (PSEB)

The Government of Pakistan requires software companies to register with the Pakistan Software Export Board (PSEB) to track IT remittances. This ensures IT companies meet international quality standards through PSEB. Pakistani IT companies produce software, games, and smartphone applications. PSEB promotes the IT industry locally and internationally in human capital development, R&D, strategy, innovation, and BPO services like telemarketing, medical transcription, and tech enhancement.

Investment opportunities in IT Sector of Pakistan

• Gaming and Animation Studios
• Call Centers Billing Centre
• Company acquisitions and mergers
• Software Development and Testing Centers
• IT parks
• IT Incubators, IT Training Centers, IT Consulting Centers
• Data Centers

Pakistan Software Export Board (PSEB) Registration Benefits of  in Pakistan

Here are the benefits of registering IT companies and call centers with PSEB.

1. Sponsorship available globally for upcoming IT events and exhibitions.
2. Participating in IT-related local events in Pakistan offers the chance to meet foreign investors and delegates.
3. Achievement of international certificates like CMMI and ISO based on performance and targets in the IT industry.
4. Visa assistance for PSEB members, company employees, and investors.
5. Business Promotion through PSEB IT portal
6. Enhance credibility in the IT Market.
7. Tax exemption on IT export services from Pakistan under the Income Tax Ordinance, 2001, is valid until June 2025.
8. Repatriation of profits is permitted
9. Call Centers are legalized based on PSEB registration.
10. Free workshops on multiple business segments members
11. Quality bandwidth services at competitive rates.

Pakistan Software Export Board (PSEB) Registration Process

Registration with PSEB is optional for IT companies, but membership is required to access exclusive benefits. Call centers in Pakistan must be registered with PSEB to operate legally. Unregistered call centers face legal action from the PTA and FIA.

Step 1- Create your Login by Signup on PSEB website

Step 2- Please complete the registration application form, upload the required documents, and submit the application for primary approval 

Step 3- After primary PSEB approval, deposit the registration fee, upload the scanned copy of the payment slip, and submit your application for final approval.

Step 4- PSEB will verify the payment, usually taking 2-5 working days. If successful, PSEB issues the certificate. For Call Center, a provisional letter valid for 60 days is issued.

Step 5- Registration of the call center is confirmed after the Pakistan Software Export Board (PSEB) team conducts a physical verification and site inspection of the business premises.

List of Documents Required for Pakistan Software Export Board (PSEB) Registration

(IT Company & Call Center)

1. Company / Business NTN issued by FBR
2. CNIC of all Directors (Company)/ Partners (Firm)/ Proprietor (Proprietorship Business)
3. Passport copy of Directors (Company)/ Partners (Firm) (In the case of foreign nationals only)
4. Attested copy of the Memorandum and Articles of Association (for SECP registered companies only)
5. Attested copy of Form-II (SECP registered Companies only)
6. Attested copy of Form 29 (for SECP registered companies only)
7. Attested copy of Incorporation certificate (for SECP registered companies only)
8. Attested copy of Partnership deed (for Partnership based firms)
9. Attested copy of Firm registration certificate Form-C (for registered firms)
10. Last six months' Business Bank Statement or Business Bank Account Maintenance Letter/Certificate (for a new company or call center account).

Pakistan Software Export Board (PSEB) Registration Charges  – IT Company

For Starts up only (Started with within one year) = Rs. 5,000/-

For companies already working from more than one year = Rs. 10,000/-

Pakistan Software Export Board (PSEB) Registration Charges – Call Center

Annual registration fee for Principal office = Rs. 20,000/-

Annual registration fee or Renewal for every branch associated (if any) = Rs. 10,000/-